WELCOME TO OUR CUSTOMER SERVICE PAGE.

Products can be returned within 14 days after receipt. The guarantee on all NIHIL products is 3 months.

Follow instructions below to return a product or to claim a problem with your product.

Returns

Important! Send an email to shop@nihilclimbing.com with your name, order number (written on the confirmation you received) otherwise we can’t handle your return request. And tell us the reason for sending back the product(s). Products can be returned within 14 days after receipt.

The amount paid for the returned product(s) will be refunded by NIHIL within 30 days after receiving the returned product(s). Returned products should not have been used or damaged and must be sent with original labels. See also our terms. We don't reimburse shipping costs.

For returns or questions, send an email to shop@nihilclimbing.com.

Products can be sent back to:
NIHIL
Rigtersbleek Zandvoort 10 – 1.40
7521 BE, Enschede
The Netherlands

Guarantees

We guarantee that the delivered goods will satisfy the normal demands expected of our products. If not, NIHIL will replace products as long as stock lasts, within a reasonable time. The guarantee does not cover wear and tear as a result of ordinary use, incorrect treatment, shrinkage, fading of colour from sunlight and incorrect washing methods.

Please inspect the goods on arrival. In case of damage, please submit guarantee claims to NIHIL in writing within 14 days after receipt. The guarantee on all NIHIL products is 3 months.

For guarantee claims, please send an email to shop@nihilclimbing.com.



Terms & Conditions

INTRO

By placing an order at www.nihil.clothing you agree to be bound by below general Terms and Conditions and our Privacy Policies. Please read through these Terms and our Privacy Policy. The applicable language of the Terms and Conditions is the English language.

“We” are NIHIL v.o.f. (further called NIHIL). Located in Enschede and registered at the Chamber of Commerce under number 08118914.
If purchasing from us, you enter into a contract with us based on these terms.

PRICES, PAYMENT AND AGREEMENT

Products offered on NIHIL’s website are in Euro and include BTW (VAT). Delivery times given by NIHIL are of an indicative nature and do not give the client any right to dissolution, compensation and/or suspension. An agreement is established after the client places an order.

DELIVERY

Ordered products will be sent by a shipper chosen by NIHIL. In principle the products ordered by the client will be sent within 2 working days, but in all cases within 5 working days after the order has been placed and the payment is received. If NIHIL cannot meet the delivery time, a new delivery period will be given by NIHIL. When NIHIL is not able to deliver the products ordered by the client within 30 days, the client can cancel the agreement.

RETURNING PRODUCTS

The client is entitled, using his right of withdrawal, to return the ordered products within 14 days after receipt. The sum paid by a client prior to the withdrawal will be reimbursed/refunded within 30 days by NIHIL after receiving the returned products. The risks and costs of return will be at the expense of the client when they exercise their right of withdrawal. NIHIL reserves the right to only partially refund the payment when it is noted that the products has been used or damaged by the client.

WARRANTY

The client is obliged to inspect the products promptly and carefully upon delivery. Any claims on defects or malfunctions must be reported immediately to NIHIL, but in any event within 14 days after delivery. If NIHIL finds the claim well-founded, NIHIL will offer the client repair, a replacement product or refund of the invoice value of the product.

The warranty period on all products is three months. The client has no right to warranty as described in this article if NIHIL determines that the fault in a product is caused by the client. The products delivered by NIHIL are made from material whose durability depends on different factors. Wear from use or improper handling, shrinkage and discoloration due to light and washing, are not covered by the warranty. The client has no right to warranty as described in this article if NIHIL determines that the fault in a product is caused by the client.

FORCE MAJEURE

Parties shall not be held liable for any of their obligations if they are prevented from doing so due to circumstances of no fault of their own and which cannot be attributed to them by virtue of law, a legal action or generally accepted practice. Throughout the duration of the circumstances of force majeure, NIHIL shall be entitled to suspend the fulfilment of its obligations. If this period lasts for more than 30 days, either of the parties shall be entitled to cancel the agreement without any obligation to pay the opposite party damages.

LIABILITY

If NIHIL is held liable, any liability shall be limited to the invoice value of the order, or at least to that part of the order in which the liability relates. NIHIL is only liable for direct damages. As a result of direct damages, the client must accept and agree to:
● The reasonable costs incurred to establish the cause and extent of the damage.
● Any reasonable expenses made to make substandard products comply with the desirable properties as meant in the agreement, but only to the extent that these expenses can be attributed to NIHIL.
● Any reasonable costs made to prevent or minimise damage, but only if the client demonstrates that these costs have led to the limitation of direct damage as referred to in this article.

NIHIL excludes all liability for indirect damage suffered due to the use of the products delivered by NIHIL, except for situations where the damage is directly caused due to intent or gross negligence on the part of NIHIL, its directors and / or management staff. NIHIL is never liable for the following damages: consequential damages, lost profits, lost savings and damage due to business stagnation.

GOVERNING LAW

Only Dutch law shall apply to each and every agreement between NIHIL and the client. The CISG is not applicable under the Agreement. The client and NIHIL shall only refer the matter to the court if they have done their utmost to solve the dispute through mutual consultations.