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Life style wear - Not just for climbing - Live the life you love

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Return a product

Ordered the wrong size or anything else you don’t like about the product?
Products can be returned within 14 days after receipt to our address.

For returns please send the product(s) back to:
NIHIL Climbing
Rigtersbleek Zandvoort 10 – 1.40
7521 BE
Enschede
The Netherlands

And important!
Send an email to shop@nihilclimbing.com (otherwise we can’t settle your return)
with:
- your name,
- number of your order
(it's written on the confirmation you received by email or log in to your account on the page ‘My Orders’)
- tell us the reason why you are sending back.

The amount paid for the returned product(s) will be refunded by NIHIL
within 14 days after receiving the returned product(s). Returned products may not have been used or damaged
and have to be sent with original labels. See also our terms.

If you have questions about returns, please send an email.


GUARANTEES
NIHIL guarantees that the delivered goods will satisfy normal demands which can be expected of our products.
If not, NIHIL will, within a reasonable time, replace products as long as stock lasts,
or repair a garment that fails to meet the customary requirements.
The guarantee does not cover wear and tear as a result of ordinary use, incorrect treatment,
shrinkage, fading of color from sunlight and incorrect washing methods.

The buyer shall inspect the goods on arrival or as soon as possible after receiving the goods and shall submit
guarantee claims in case of damage, visible defects or lacking quantity to NIHIL in writing within 14 days after receipt.
The guarantee on all NIHIL products is 3 months.

For guarantee claims, please send an email.

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